Returns & Exchanges

At Velotric, we want you to be completely satisfied with your ride, which is why we offer a 14-day return period for all electric bikes in original condition. Whether you need a different model or a full refund, our team is here to ensure your transition back to the road is seamless.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 14 days of delivery to request a Return Merchandise Authorization (RMA) number and provide your order details.

• 2.
  Prepare the Bike

  Ensure the e-bike is clean and has less than 10 miles on the odometer; then, securely pack it in the original factory box with all chargers and manuals.

• 3.
  Shipping and Pickup

  Affix the provided prepaid shipping label to the box and schedule a carrier pickup or drop it off at a designated shipping center.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned bike for damages, we will process your refund to the original payment method within 7-10 business days.